Frequently Asked Questions
Everything you need to know about your Bathu experience.
How do I determine my correct shoe size?
We recommend referring to our comprehensive size guide available on each product page. Our sneakers typically fit true to size, but if you are between sizes, we suggest opting for the larger size for maximum comfort.
What is your standard shipping timeline?
Orders are generally processed within 24-48 hours. Domestic shipping typically takes 3-5 business days, while international deliveries may take 7-14 business days depending on your location and customs processing.
What is the return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging. If you need a different size or style, you can initiate an exchange through our online returns portal.
How should I clean and maintain my Bathu sneakers?
To preserve the quality of your footwear, we recommend hand washing with a soft brush and mild detergent. Avoid machine washing or drying, and let them air dry in a shaded area to prevent color fading.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various buy-now-pay-later options including PayJustNow and Happy Pay.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on the destination country and package weight.