Returns & Exchanges
At Bathu, we stand by the quality of our craftsmanship and want to ensure you are completely satisfied with your purchase. If you are not happy with your order, you can return or exchange your items within 30 days of delivery provided they are in their original, unworn condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Securely place the sneakers in their original packaging, ensuring all tags are attached and the box is protected by an outer mailing bag.
Drop Off or Collection
Print your prepaid shipping label and drop the package at your nearest authorized courier point or schedule a home collection via our portal.
Quality Check & Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchanged pair within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing